Policies & Services

We strive to provide you with high-quality products and exceptional customer service. In the event that you need to return or exchange an item, please review our return policy outlined below:

1. Eligibility for Returns and Exchanges: a. Mirrors must be returned or exchanged within 14 days from the date of receipt. b. The mirror must be in its original condition, including all packaging materials, accessories, and documentation. c. Custom-made or personalized mirrors cannot be returned or exchanged unless they are defective or damaged. d. We reserve the right to refuse a return or exchange if the mirror has been used, altered, damaged, or shows signs of misuse.

2. Returns and Refunds: a. If you wish to return a mirror for a refund, you will be eligible for a refund of the purchase price, excluding any shipping or handling fees. b. Refunds will be issued using the original payment method within 7-10 business days of receiving the returned item.

3. Exchanges: a. If you would like to exchange a mirror for a different size, style, or color, you may do so within 14 days from the date of receipt. b. The cost difference, if any, between the returned item and the new item will be charged or refunded accordingly. c. Additional shipping or handling fees may apply for exchanges.

4. Return Process: a. To initiate a return or exchange, please contact our customer service team within the specified timeframe. b. Our customer service team will provide you with a return authorization number (RA#) and instructions on how to return the item. c. Mirrors must be securely packaged to prevent damage during transit. We recommend using the original packaging materials, if available. d. You are responsible for the return shipping costs unless the item is defective or damaged.

5. Inspections and Restocking Fees: a. All returned mirrors will undergo a thorough inspection upon receipt. b. If the mirror is found to be in its original condition, a refund or exchange will be processed as per the applicable policy. c. In the case of a non-defective return, a restocking fee of 15% may be deducted from the refund amount to cover inspection, repackaging, and administrative costs.

6. Damaged or Defective Mirrors: a. If the mirror you receive is defective or damaged during shipping, please contact our customer service team immediately. b. We may request visual proof or documentation of the damage to process a return or exchange. c. In such cases, we will cover the return shipping costs, and a replacement mirror will be provided at no additional charge.

Please note that this return policy applies to purchases made directly from our online store. If you purchased our mirrors from a third-party retailer, please refer to their respective return policies.

We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or in-store.

If you have any further questions or require assistance, please don't hesitate to contact our customer service team.

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These Terms of Service govern your use of our website and the purchase of mirrors and related products. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. Account Creation: a. In order to make a purchase on our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. b. You agree to provide accurate, current, and complete information during the registration process. If any information provided by you is found to be inaccurate, incomplete, or not current, we reserve the right to suspend or terminate your account.

2. Product Information: a. We strive to provide accurate and up-to-date product information on our website. However, we do not warrant that the product descriptions, images, or any other content on our website are error-free, complete, or current. b. The colors and finishes of the mirrors displayed on our website may vary depending on your monitor or device settings. We recommend referring to the product specifications or contacting our customer service team for any clarifications before making a purchase.

3. Pricing and Payment: a. All prices displayed on our website are in the specified currency and are subject to change without prior notice. We are not responsible for any typographical or pricing errors. b. Payment for your order must be made in full at the time of purchase. We accept various payment methods as indicated on our website. c. In the event of a pricing error or discrepancy, we reserve the right to cancel your order and refund your payment.

4. Shipping and Delivery: a. We will make reasonable efforts to process and ship your order within the specified timeframe. However, we do not guarantee delivery dates, as they are dependent on third-party shipping providers. b. The risk of loss and title for the products pass to you upon our delivery of the products to the shipping carrier. Any claims for loss or damage during transit should be directed to the shipping carrier. c. Shipping costs, including any applicable taxes, duties, or customs fees, will be indicated during the checkout process. You are responsible for paying these additional charges, if applicable.

5. Intellectual Property: a. All content on our website, including text, graphics, logos, images, product descriptions, and any other materials, are the intellectual property of our mirror shop and are protected by copyright and other intellectual property laws. b. You are not permitted to use, reproduce, distribute, or modify any of our copyrighted materials without our prior written consent.

6. Limitation of Liability: a. Reflectora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the purchase or use of our mirrors, even if we have been advised of the possibility of such damages. b. In no event shall our total liability to you for any claim, whether in contract, tort, or otherwise, exceed the amount paid by you for the specific mirror giving rise to the claim.

7. Governing Law and Jurisdiction: a. These Terms of Service shall be governed by and construed in accordance with the laws of Australia. b. Any disputes arising out of or relating to these Terms of Service or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Australia.

8. Modifications and Updates: a. We reserve the right to modify or update these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website.

This Privacy Policy outlines how Reflectora collects, uses, discloses, and protects your personal information when you use our website to purchase mirrors and related products. We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing or using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect: a. Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, and payment information when you create an account or make a purchase on our website. b. Usage Information: We may collect non-personal information about your interactions with our website, such as your IP address, browser type, operating system, referring URL, and pages visited. This information is collected through the use of cookies and similar technologies.

2. Use of Information: a. We use the personal information you provide to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support. b. We may use your email address to send you promotional offers, newsletters, and other marketing communications. You can opt out of receiving such communications at any time by following the unsubscribe instructions provided in the email. c. We may use the usage information collected to analyze trends, administer our website, improve our products and services, and gather demographic information for internal purposes.

3. Disclosure of Information: a. We may share your personal information with third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. b. We may disclose your personal information when required by law or in response to a valid legal request from a government authority or law enforcement agency. c. In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

4. Data Security: a. We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. b. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Children's Privacy: a. Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

6. Third-Party Links: a. Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.

7. Changes to this Privacy Policy: a. We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us: a. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact information provided on our website.

Last Updated: 17/06/23

By using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Thank you!